The router literally says wi-fi 6 on top of it. He tells me multiple times that I need a new router because wi-fi 7 is out and I have a wi-fi 5 router. They scheduled a tech to come out and look. When the new modem did not fix the issue, I got back onto a support chat with Spectrum where they acknowledged, once again, 'I did find some signal issues on the account'.They recommended swapping the modem out with a replacement, which I did, no luck. They acknowledged that 'your modem is having some trouble internally' and tried reprovisioning it. Early April I got on a support chat with Spectrum.Plugging directly into the modem does not fix the issue. All devices stay connected to the routers wi-fi, just without connection. The issue is at the modem (or earlier).Connection drops on all devices, wired and wi-fi.Issues started pretty much right away, but it was sporadic enough that it took a while to think anything of it.Unfortunately I don't have a picture of this, but the coil on the inside of the box was partially fused together and the shielding at the connector on the end had melted off. Potentially important: when we moved in, the coax line from the telephone pole to the box on the back of our house was melted.I dropped a female-female line through the floor into the basement and just asked him to run a line from their box and connect to that line. Mid-March we had Spectrum come out to hook up the coax line, as all lines inside the house had been gutted when the house was remodeled.Here is a brief timeline that hopefully gives a bit more detail about the issue: These drops usually last 30 seconds - 1 minute, although sometimes can take the internet down until everything is rebooted. That's just to say that things still appear to be loading until that error shows up instead of an immediate no connection error. I usually will Google 'network speed test' when this happens, and interestingly instead of getting the no internet dinosaur I get a 'Google's DNS couldn't be resolved' or something like that (sorry, at time of writing things are behaving so I don't have it in front of me). Not slow it down, but drop it to the point that nothing will load. The issue we're having is that the internet works GREAT most of the time, but will sporadically completely drop the connection. These worked flawlessly at our previous place. My router is an ASUS RT-AX55 and the modem is a Spectrum unit - model EN2251. A bit of background: we moved into a new house in March this year (~2.5 months before the time of this post). I am at my wits end with this issue, and my ISP (Spectrum) has been absolutely, frustratingly useless.
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